- Excellent communication skills, customer oriented attitude, able to deals with stressful situations - Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (i OS, Android). You’ll provide “it was so good they couldn’t stop talking about it” customer service via email, chat, social networks and helpdesk (like Intercom or Zendesk). Feel free to send along your VK or FB profiles, references and anything you think would help introduce yourself: your blog (if any), 3 books we should read etc.
*Takes pride in strong execution skills (e.g., closing out tickets, finding efficient ways to get a task completed, highly productive) and is detail oriented *A multi-tasking wizard -- able to wear multiple hats and juggle multiple moving pieces, while prioritizing effectively in a fast paced environment *Tech-savvy, able to master new systems and tools and basic MS Excel and Google Sheets short cuts and analysis *A problem solver who looks at a challenge as an opportunity and is comfortable making tough calls in the face of ambiguity *Embraces change and is invigorated by a fast paced start up environment with changing tools and processes - even better if you can suggest opportunities for change and improvement to us!If you are interested we are looking for you response and we will provide you with further details about the project. Not only will you have your hand in supporting apps a lot of people use (it’s a lot of language practice), we have a ton of work in sales, marketing, management and other fields that will help Dream Support make outstanding service and great customer experience. Please send an application tailored to this position that speaks to us. As a member of our customer service team, you will receive emails/messages from our Hungarian students.We have our guidelines on what and how to reply to them, and your team lead always has your back if you encounter difficult customers.most of them asking for shipping time (90%) & some general simple questions.I need a good VA who know how to talk NICELY & In a FRIENDLY way to customers.